FULLY ESCORTED GUARANTEED DEPARTURE TOURS (SIC)
WITH FIXED PRICE GUARANTEES
TERMS AND CONDITIONS
Booking should be made as early as possible to guarantee the passenger’s choice in the Guaranteed Departure Programme.
A deposit of Euro 100.00 per person is required at the time of registration.
Balance is due 30 days prior to departure date of tour.
Reservations are accepted subject to tour conditions and will be confirmed only if accompanied by the required deposit and signed reservation form.
Free Sale System
In order to offer the passengers more flexibility, our Free Sale System
makes it possible for you to make an unlimited number of bookings with instant confirmation.
This system applies up tp 21 days prior to the departure date. After that time i.e. within the last 21 days before the departure date, any bookings should be confirmed with our office first.
Orion Tour reserves the right to cancel any tour except those bearing the ‘guaranteed departure’ seal prior to departure for any reason, including insufficient number of participants. If Orion Tour cancels any tour, tour members will receive full refund of monies paid.
If you cancel
Notice of cancellation by passenger must be confirmed in writing to us, stating the reasons for cancellation. In the event of cancellation by one or more passengers sharing the same accommodation, the rate charged to the remaining passenger(s) may be increased accordingly. In the event of cancellation, all documents must be returned to our agent before refund can be processed. Cancellation charges are as follows:
Prior to 30 days…………………€100.00 Deposite is Non-refundable
Between 29-15 days…………. 50% of holiday or tour cost
Between 14-07 days…………. 80% of holiday or tour cost
Less than 07 days…………….100% of holiday or tour cost
In the unlikely event that it becomes necessary to change or cancel any part or all of the tour, Orion Tour reserves the right to do so.
Unused tour services
No refund will be made in respect to accommodation, meals, sightseeing tour or any other services which are included in the tour fare but not utilized by the tour participant, either in part or full, or where passenger amends, cancels or otherwise varies arrangements after commencement of the tour.
Right to refuse
We reserve the right, upon reasonable grounds, to refuse any passenger for any part of the travel services.
Smoking is prohibited on motor coaches.
Flight delays / Hotel changes:
We provide, to the best of our ability, a complete itinerary with your tickets. However, flight times and carriers are subject to change without notice. It is therefore mandatory to reconfirm your departure/return times with the airline in question, at least 72 hours prior to departure/return.
Price is guaranteed once full payment is received: Land transportation is provided in accordance with the itinerary by private coach or midi bus or minibus depending upon size of group.
First Class or best available (local 4 star) in each itinerary and based on two persons sharing twin-bedded accommodation with private bath/shower. Orion Tour reserves the right to substitute hotels for those named in the brochure/cd if and when deemed necessary. A share basis booking can not be guaranteed.
A limited number of single rooms may have to share accommodation occasionally. In such a case appropriate refunds will be made upon application at the end of the tour. As single cabins are not available on the cruise the charge for them is extra and is included in the single supplement.
All meals are as stated in each itinerary by the code letters (B) Continental or Buffet Breakfast,
(L) Lunch and (D) for Dinner.
All necessary group transfers between air/seaports and hotels are included throughout the tours.
Porter fees at the airports are not included. In-flight bags must be hand carried by tour members.
Sightseeing as outlined in the itineraries is provided by latest model motor coach, midi bus, minibus or private car depending upon the size of the group and including services of English-speaking guides unless otherwise requested or confirmed. Entrance fees to all places visited are also included.
Included is basic service charges and taxes as imposed by hotels and local governments. Should there be any changes in the tax ratio the difference will be reflected on rates.
Tips to your drivers/guides and tour escorts. Tipping has gradually become a necessity on any tour for guides, drivers and transfer man. On regular bus tours Euro 4.00 per person per day for guide and Euro 2.00 per person per day for driver should be anticipated and budgeted by clients.
Where the number of passengers is less than 6 people a minimum of Euro 20.00 per day for guide
and Euro 12.00 per day for driver should be taken into consideration. As for transfers between hotels and airports Euro 8.00 for transfer man and Euro 5.00 for driver are sufficient.
Any physical or mental disability requiring special treatment must be reported to Orion Tour at the time of reservation. Possible Changes in the itinerary: Occasionally, the land portion of your tour may be extended or curtailed because of unforeseen changes/conditions in the transportation schedules. There may also be other instances in which changes become necessary or advisable. Any saving realized by these changes will be passed on to the passengers, any resultant expenses shall be borne by the passengers.
Not included in Land Cost
Passport and visa fees, inoculations and vaccinations, any expenses prior to arrival to Turkey, camera fees, airport departure taxes, excess baggage, forwarding of baggage and souvenirs, meals not specified as being included, tea or coffee at any time, any beverages such as soft drinks or liquor.
Responsibility and Liability
Where our Company has not been negligent nor in breach of any duty, we assume no responsibility for injury, damage, accident, loss, delay or irregularities that may be caused to person or property where such occur as a result of circumstances beyond our control. The transportation companies or firms shall exempt from all liability in respect of any detention, delay, loss, damage, sickness or injury, by whomsoever caused and of whatever kind occurring of or to the passenger at any time when the passenger is not on board a carrier of conveyance used or operated by the transportation companies or firms. All tickets, coupons and orders are furnished and issued subject in all respects to those terms and conditions under which the means of transportation or other services provided thereby are offered or supplied by owners, operators, public carriers managing agents or agents.
Our company will not be responsible or liable (for damages, refund or otherwise) for
- Mechanical breakdowns (except where it is due to negligence on the part of our Company or its agents),
government actions, weather, Act of God strikes compulsory quarantine or other circumstances beyond
- The failure of the client or their agent to obtain required documentation (e.g. health certificates, visa,
- The failure of the client to follow reasonable instructions including but not limited to check-in and check-out
places and times.
- Accidents of any kind occurring during the Customer’s independent activities
- Theft, robbery or lost property
- Food poisoning
- Isolation as a result of infections, diseases or any condition likely to endanger the health or safety on the
tour members or impair their reasonable comfort
Goods Purchased During Tours
Our company shall not be liable to the Customer for any goods purchased by the Customer during the tour which is of defective quality, not suitable for the Customer’s purpose, not in conformity with samples provided to the Customer or rejected by the Customer for any other reason whatsoever notwithstanding the goods are purchased in shops the visitation of which comprise part of the tour itinerary or which are specifically recommended by our Company, our guides, employees, nor shall our Company be liable to refund to the Customer the purchase monies of the aforesaid goods
Child discount for tour packages
Age of 00-02 years old child sharing room with two adults, 100 % discount
Age of 03-06 years old child sharing room with two adults, 25 % discount
Age of 7 yrs and above no child discount is provided
Payments should be settled by Bank transfer (TT) or mail order.
Meeting at Airport
All passengers will be met with an Orion Tour sign at the airport.
Please kindly inform your valuable clients. All our customers who are traveling on Orion Tour buses are insured under AIG Insurance Inc. with the following schedule of coverage
A- Accidental Death EURO 15.500
B- Permanent Disability EURO 15.500
C- Medical Expenses (Accident and sickness) EURO 1.550
D- Lost Luggage and Damage EURO 775